Citizen Charter

Authorities Address
S.N Purpose to be approached Who should approach Authority to be approached Time frame Remarks 
1. Tapping of coconut trees Toddy Tapper Excise Inspector of the Taluka Four Working days Through Excise Guard
2. Licence to manufacture palm liquor   Registered toddy tapper Excise Inspector of the Taluka Two Working days  
3. Extraction of Cashew juice Owner or tenant of cashew grove Excise Inspector of the Taluka    Five Working days Provided no dispute
4. For distillation of cashew liquor Prospective bidder/ tenderer/ Chairman of the Auction Committee/ Commissioner of Excise As soon as bid is accepted/ tender is accepted/ payment of estimated Excise Duty for M.D. Prospective bidder/ tenderer who declared successful by the committee commissioner on payment of estimated excise duty.
5. Licence to manufacture cashew liquor Bidder/tenderer Excise Inspector of Taluka Five Working days Provided still licence fee is paid
6. Licence for retail sale/ wholesale/ consumption/ packed bottles Any person of major age subject to his antecedents/ medical fitness wherever applicable Applicant may approach Excise Inspector of concerned Taluka and obtain a check lists of all documents required and present his applications along-with all the documents as per check lists a) Excise  Inspector may process the  applications received by him as per check lists for obtaining  NOCs from Village Panchayats/Councils/ Health Services  within five days.
b) Excise Inspects also simultaneously  carry out of site inspection report and furnish the proposal on receipt of NOCs mentioned at (a) above to the Office of the Commissioner of Excise within five days.
c)   Office of the Commissioner of Excise shall process the proposal received with all the required documents for obtaining antecedents from the police authorities and if   necessary for clearance from Tourism Department from Tourist  point of view within five days.
d) On receiving the NOCs from the authorities at (c) above case regarding grant of licence may be processed for approval of the Commissioner or to the Government in terms of proviso to sub rule (4) if Rule 90 within four days. On approval of the case sanction may be conveyed within two days.
 
7. Licence for establishment of distillery Brewery/ Any person of major age including Firm /Company a) Applicant shall approach Superintendent of Excise for check   list as per Rule 41  and 85A as the  case may be.
b) Thereafter may apply for such licence with all the required documents to Commissioner of Excise and present his application in the office of the Commissioner of Excise Panaji-Goa
a) Application will be processed for submission to the Commissioner of Excise in order to refer the same to the approval of the  Government with in five days of the receipt of the applications. On approval of the Commissioner the proposal will be submitted to the Government within two days.
b) On receipt of the approval from the Government, establishment licence with the approval of Commissioner will be be issued within three days.
 
8. Licence for manufacture of IMFL/Beer/Wine Country liquor out or Rectified Sprit etc. Licence during currency of establishment licence a) Commissioner of Excise a) On receipt of the application from the licensee along with NOC of health Officer and full description of the changes if any, the same will be processed within four days for further action like inspection etc.
b) The Astt. Commissioner of Excise duty authorized by the commissioner shall carry out inspection of the site and the building and furnish his report  within five days for issue of the licence provided requisite formalities are fulfilled.
c) On receipt of the approval of the Commissioner, the licensee may be asked to pay the licences fees for respective licence through concern Excise Inspector.
d) On receipt of the original copy of the challan, licence will be issued within two days.
e) Other formalities viz furnishing bonds in Forms E-5, E-6 and E-11 shall be done by the licensee immediately without any delay.
 
9. Issue of under bond/pre-payment for importing liquor/exporting liquor Importer/ licensee Office of the Commissioner of Excise through Excise Inspector of concerned Taluka On receipt of the application for import/ Export of liquor the permit shall be issued within 48 hours.  
10. Issue of NOC for procurement of raw material ----do----                             ------do----- -----do------  
11. Issue of permission for import of raw material ----do----- ----do----- ----do-----  
12. Issue of permits for possession of denatured spirit/Rectified Spirit etc. for industrial purpose. S.S.I. Unit/ licensee along with the application for possession Office of the Commissioner of Excise through Excise Inspector of concerned Taluka On receipt of the application the the licence for possession will be issued with the approval of the Commissioner after the applicant pays prescribed fees wherever applicable within five days.  
13. For issue of occasional licences for ball room dances etc. Any person Applicant should approach Excise Inspector of concerned Taluka with proper  application On receiving the application concerned Excise inspector shall issue challan for payment of fees and on receipt of the copy of the challan licence will be issued on the same day.  
14. Permit for private bonded warehouse Any dealer/ manufacturer of liquors Office of the Commissioner of Excise along with application in Form E-10 through concerned Taluka Inspector. a) Excise Inspector on receipt of application in Form E-10, carry out inspection and submit his report along with the application to the Commissioner of Excise within three days.
b) On receipt of the proposal from Excise Inspector, Office of the Commissioner shall process within two days for approval of  the Commissioner.
c) On receipt of the approval licence will be issued subject to payment of permit fee and execution of law.
d) One day from the receipt of the application.
 
15. Permit to transport of liquor Any person/ licensee/dealer Excise Inspector of Taluka or manufacturing unit as the case may   be. On the spot on request made by any person subject to payment of fee of Rs.10/- each permit.  
16. Permit to transport liquor for personnel consumption Any person desiring to take liquor for his personnel consumption a) Office of the commissioner of Excise .
b) Excise Inspector of Taluka.
c) Office in charge of Excise check posts.
d) Any retail Vendor in packed bottles.
   
17. Licence to manufacture of Toilet and Medicinal preparations Any person holding a licence to prepare such products issued by Directorate Food & Drugs Administration under Drugs & Cosmetic Act,  1940.    Commissioner of Excise a) On receipt of application in Form A-2-1 along with copy of licence issued by Food and Drugs Administrations Office of the Commissioner of Excise will process the same within four days for the approval of  Commissioner.
b) After obtaining sanction of Commissioner, the application may be required to execute bond in Form B-1, and furnish a security in the form of  fixed Deposits etc
c) On compliance of formalities mentioned at (b) herein above licence in Form L-1 will be issued within two days to the application.